How to Handle Crisis Communications | Dave Oates | Show 105
How to Handle Crisis Communications
On this episode of the Inside BS Show Dave Lorenzo Interviews Dave Oates, a Crisis Communications expert.
Chapters:
00:00 How to Handle Crisis Communications
01:03 What is crisis communication, and how is it different from typical public relations?
02:23 The Pigeon Story
10:34 How to Take Action to Inform People About Your Community Partner Status
12:16 How to say a proper apology
15:01 Why is lying a poor idea in the age of social media?
17:32 What should you never do in a crisis situation?
20:24 How to Craft a Message that Resonates with Your Audience
30:34 Hugh Grant's Story
34:44 Deal With Small Problems to Prevent a Major Crisis
39:00 How High Profile People Handle the Media
42:44 Dave Oates' suggestion for dealing with the rumor mill
45:49 Who should contact Dave Oates for assistance?
Dave Oates
Crisis Communications Expert
(858) 300-6168
david@publicrelationssecurity.com
About Dave Oates:
Dave possesses more than 25 years of strategic public relations experience dealing with a wide array of adverse public events. Starting as a U.S. Navy Public Affairs Officer and later as a Corporate Chief Marketing Officer and Non-Profit President, he excels in expertly addressing a myriad of crises spans military, government, corporate, charity, and start-up environments. His Crisis Communications experiences, including handling employee and executive misconduct, cybersecurity attacks, product recalls, mass layoffs, large-scale accidents, criminal investigations, and civil litigation matters.
On this episode of the Inside BS Show Dave Lorenzo Interviews Dave Oates, a Crisis Communications expert.
Chapters:
00:00 How to Handle Crisis Communications
01:03 What is crisis communication, and how is it different from typical public relations?
02:23 The Pigeon Story
10:34 How to Take Action to Inform People About Your Community Partner Status
12:16 How to say a proper apology
15:01 Why is lying a poor idea in the age of social media?
17:32 What should you never do in a crisis situation?
20:24 How to Craft a Message that Resonates with Your Audience
30:34 Hugh Grant's Story
34:44 Deal With Small Problems to Prevent a Major Crisis
39:00 How High Profile People Handle the Media
42:44 Dave Oates' suggestion for dealing with the rumor mill
45:49 Who should contact Dave Oates for assistance?
Dave Oates
Crisis Communications Expert
(858) 300-6168
david@publicrelationssecurity.com
About Dave Oates:
Dave possesses more than 25 years of strategic public relations experience dealing with a wide array of adverse public events. Starting as a U.S. Navy Public Affairs Officer and later as a Corporate Chief Marketing Officer and Non-Profit President, he excels in expertly addressing a myriad of crises spans military, government, corporate, charity, and start-up environments. His Crisis Communications experiences, including handling employee and executive misconduct, cybersecurity attacks, product recalls, mass layoffs, large-scale accidents, criminal investigations, and civil litigation matters.