In this episode of the Inside BS Show, Dave Lorenzo and Nicola Gelormino discuss the second step in their six-step relationship operating system: competence. They share different ways to demonstrate competence, such as sharing case studies, making introductions to clients, active listening and response, teaching and storytelling, and creating and maintaining a personal brand. They emphasize the importance of pairing competence with integrity to establish authority, believability, and credibility. They encourage listeners to share the show with others to help it grow and add value to their businesses.